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How to Register

  • Register online with the The City of Kitchener

  • Create a Family Account prior to registration in order to get your pin and client ID numbers emailed to

    you on time. Have your PIN numbers in order to register in person and online.

  • Register in person at any Community Centre, Pool or on the 7th floor at City Hall.

  • When registering in person, you can make payment using cash, cheque, debit or credit card.

  • Refunds and NSF cheques will be processed in accordance to the City of Kitchener policies. For more

    information, please see the City of Kitchener’s ACTIVE KITCHENER, formally known as the Leisure Guide. 


Who? We are Family Outreach Workers with House of Friendship, funded by the Region of Waterloo. We extend support to low-income families who have children under 18.

What? Our program links families to resources relating to education/employment, recreation, food, clothing, shelter, counselling, transportation, and child care/children’s needs. We also offer practical resources and subsidy/cost sharing for certain basic needs.


When? Outreach workers are available certain days in your community. This program is offered Monday through Friday. As this is not an emergency service, hours of each location may vary.
Where? We are located in neighbourhoods throughout the Waterloo Region (Kitchener, Cambridge and Waterloo, along with various rural communities – Wilmot, Wellesley, Woolwich, and Ayr).


Why? The goal of the Family Outreach Program is to help low-Income families to access the services they need in their community. We aim to prevent and reduce childhood poverty in the region.

How to contact us: Please visit to see a list of site neighbourhood locations and contact numbers. Contact Nermin, our family outreach worker at 519-497-0832 for an appointment at Victoria Hills CC. 




Leisure Access

The City of Kitchener Leisure Access Card (LAC) offers financial support for residents of Kitchener with low income. The card is specific to City run programs (swimming pools, neighbourhood camps). Applications can be picked up at any Community Centre or online at

Children receive up to $62 and adults receive up to $53 per season for City of Kitchener programming.


The VHNA will provide some fee assistance to those that hold a current Leisure Access Card. A $10 or $5 fee subsidy will be provided for 1 program per session. 


Canadian Tire Jumpstart Charities gives kids a sporting chance.
Money raised within each community stays within the community and goes directly to help kids participate in sport, dance or other organized physical activities. Jumpstart funding helps families that need a financial hand with program registration costs.


*You no longer need to be approved for Leisure Access first in order to qualify for Jumpstart.

For more information or to apply online visit You can also visit the front desk to get your application. 







If you or your child has a disability or special need, and require accommodations to participate in programs, assistance may be available.


Requests should be submitted at least two weeks prior to the program start date to allow time to coordinate accommodations.


Please call Inclusion Services staff at 519-741-2200 x 7229 or TTY 1-866-969-9994 

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