top of page

PROGRAM

Registration
In the Classroom

Existing Account

Step 1: Go to www.kitchener.ca/activenet

​

Step 2: Click on ‘Sign In’

​

Step 3: (First time only) Click on ‘Forgot Password’ and enter your email address to have your login information sent to you.

 

If you have an account but it’s not accepting your email, please call 519-741-2200 x2907 

New Account

If you’ve never registered for a City of Kitchener program (or it’s been longer than three years) you'll need to create a new account:

​

Step 1: Go to www.kitchener.ca/activenet

​

Step 2: Click on sign in/ up  

​

Step 3: Complete your information 

​​​​

Refunds and Withdrawals

​​

  • A 100% refund will be given if you withdraw from the program more than 7 days before the first day  of the program

  • Refunds will only be given in the same form as the original payment . Cash refunds over $20 will be refunded by cheque. Please note: If credit is left on an account, the credit will expire after three years.

  • NO REFUND will be given if a request to withdraw is made less than 7 days prior to the first day of the program  

​​

​

Programming Changes

​

Programming, pricing, and instructors may be subject to change. For the most up-to-date information please call the Community Centre.  

 


Spectators

 

To ensure safety and program quality, spectators are not permitted in the program rooms.

​

​

Inclement Weather Policy

If the center is closed, all programs are canceled for the entire day. A school closure may also cancel most programs. Check your local radio stations or visit www.kitchener.ca for updates. There are no refunds or replacement classes offered when programming is canceled due to inclement weather.

 

​

Leisure Access

 

The City of Kitchener Leisure Access Fee Assistance offers financial support for residents of Kitchener with low income. Applications can be picked up at any Community Centre, Indoor Pool, City Hall, or online at  www.kitchener.ca  fee assistance

​​

​

VHNA fee Assistance

 

The VHNA will provide some fee assistance to those that have current Leisure Access Fee Assistance. A $10 or $5 fee subsidy will be provided for 1 program per session.
VHNA has also allocated money toward accessing VHNA programs for families who need assistance. This is being administered through the House of Friendship Family Outreach Worker at Victoria Hills Community center. To get more information on the above you can speak with a community center staff  519 741 2717 or the Family outreach worker at 519 498-7468 email dilbers@houseoffriendship.org
 

bottom of page